Tag: government digital UX failure
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The MyGov UI Disaster: How Poor Design Failed Millions of Australians
In the realm of digital experiences, user interfaces can make or break entire systems. When designed well, they feel invisible—guiding users effortlessly toward their goals. But when they fail, the consequences can ripple through society, causing frustration, confusion, and in some cases, genuine harm. One of the most notorious examples of a UI failure in…