Tag: COVIDSafe UX problems
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COVIDSafe: How Australia’s Contact Tracing App Became a Digital UX Failure
In early 2020, as COVID-19 spread across the globe, governments scrambled for ways to contain it. Australia was no exception. With rising case numbers and pressure to reopen safely, the Australian government launched a bold digital initiative: COVIDSafe, an app that promised to automate and enhance contact tracing efforts. Backed by a multimillion-dollar campaign and…