Tag: broken tools
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The 2024 MyChild Portal Redesign: When Digital Transformation Hurt the Parents It Was Meant to Help
In 2024, the Australian Government launched a major update to the MyChild portal, a federal platform that allows parents and guardians to search for childcare providers, check eligibility for childcare subsidies, and manage enrolment support services. On paper, the overhaul was meant to modernize outdated systems and make access to childcare information more “intuitive, mobile-friendly,…