Tag: bad UI decisions Australia
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VicTraffic Website Redesign in 2024: When a Critical Public Service Became Practically Unusable
In 2024, Victoria’s Department of Transport released a highly anticipated redesign of VicTraffic, the state’s official real-time traffic update platform. Meant to serve as the daily digital companion for drivers, logistics companies, and commuters across Melbourne and regional Victoria, VicTraffic’s online platform was meant to streamline navigation, road closures, and live incidents. Instead, it became…
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Woolworths Scan&Go App UI Failures in 2024: When Convenience Turned into Frustration for Shoppers
In 2024, one of Australia’s largest supermarket chains, Woolworths, embarked on an ambitious mission to digitize and simplify in-store shopping experiences through its updated Scan&Go mobile app. The vision was promising—allow customers to scan items as they shop, pay within the app, and skip the checkout queue altogether. It was marketed as a seamless, contactless…