Tag: Australian public sector UX
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Service Victoria’s UI Overhaul: How a Government Platform Became a User-Centered Digital Success Story
In Australia, government websites have long been a source of user frustration.Clunky layouts, confusing flows, outdated designs — these were often the norm. But in recent years, one platform has defied the stereotype: Service Victoria. Service Victoria — the state’s centralized digital portal for driver licenses, registrations, certificates, and public services — underwent a major…
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The MyGov App UI Overhaul: How Australia’s Government Redesigned Digital Access — and What Designers Can Learn
In Australia, few digital platforms touch as many lives as MyGov, the federal government’s central online portal for accessing essential services like Medicare, Centrelink, the ATO, and child support. For years, Australians complained that the MyGov platform was slow, clunky, and difficult to navigate. Users reported confusing interfaces, long loading times, and a frustrating experience…